Get to know our Head of Operations, Phil Morris

HOW IS PAYMENT INNOVATION TRANSFORMING THE EVENT EXPERIENCE FOR BOTH ORGANISERS AND ATTENDEES?

“We’re finding that the ability to capture insight across the customer journey is enabling clients to make more strategic decisions, both operationally and from a customer experience perspective.

It also opens up opportunities for more meaningful interactions with spectators, enhancing the overall experience.”

WHAT FIRST SPARKED YOUR PASSION FOR THE EVENTS INDUSTRY, AND WHAT KEEPS YOU EXCITED ABOUT IT TODAY?

“I’ve been in the industry for over 20 years and first got involved in events during my time at Ticketmaster, working on some of the largest events across the UK and Europe. What sparked my interest was seeing just how critical technology is to the success of an event.

What still excites me today is walking through major event sites and seeing the scale of what our team delivers, it’s always impressive.”

WHAT IS YOUR PROUDEST ACHIEVEMENT IN THE LAST 8 YEARS WITH FEP PAY?

“I’m proud to have played a part in growing the business, expanding both our product catalogue and the services we offer.

Everything we’ve developed is designed to support our clients and enhance the customer experience, and seeing that have a tangible impact is hugely rewarding.”